These general terms and conditions apply to all services provided by 2LZ B.V. We advise you to read these terms carefully.
SaaS Platform
You receive access to our platform, not ownership
99.5% Uptime
Availability guarantee for core application
Dutch Law
Competent court in Amsterdam
Your Data, Your Property
Full data export available
Agreement
The order form, quotation, or subscription form together with these general terms and conditions and any annexes.
2LZ
2LZ B.V., established in the Netherlands, registered with the Chamber of Commerce under number 42022298, VAT number NL869336605B01.
Client
The legal entity or natural person acting in the exercise of a profession or business who enters into an Agreement with 2LZ.
Service
The provision via the internet of the 2LZ platform for workforce planning and business operations, consisting of: (a) the Core Application, (b) the Modules, and (c) the Mobile Application.
User
A natural person to whom the Client grants access to the Service.
Administrator
A User with administrative rights within the Client's environment.
Account
The combination of email address and password with which a User gains access to the Service.
Tenant
The segregated environment within the platform that belongs exclusively to the Client.
API
The Application Programming Interface through which the Client can programmatically access certain functionality.
Business Hours
Monday to Friday from 09:00 to 17:00 hours, excluding recognised public holidays in the Netherlands.
Incident
A situation in which the Core Application does not function or does not function properly, not caused by circumstances beyond the control of 2LZ.
2.1 These terms and conditions apply to all offers, quotations, and agreements between 2LZ and the Client.
2.2 Deviations from these terms and conditions are only valid if agreed in writing.
2.3 The applicability of the Client's general terms and conditions is expressly rejected.
2.4 If any provision of these terms and conditions is void or voidable, the remaining provisions shall remain in full force and effect.
3.1.1 2LZ grants the Client during the term of the Agreement the non-exclusive, non-transferable right to allow Users to access and use the Service.
3.1.2 The Service comprises solely the functionality as described in the Documentation and the order form.
3.1.3 The Service is provided "as is". 2LZ does not warrant that the Service will function without errors or interruptions at all times.
99.5% Uptime Guarantee
2LZ endeavours to achieve an availability of the Core Application of 99.5% on an annual basis during Business Hours.
3.2.2 The availability guarantee does not apply to:
3.2.3 2LZ may temporarily suspend the Service for maintenance or updates. 2LZ shall endeavour to carry out such work outside Business Hours.
3.3.1 2LZ reserves the right to modify or adapt the Service. 2LZ shall endeavour to announce material modifications in advance.
3.3.2 2LZ does not guarantee backward compatibility when modifying the Service, the API, or Webhooks.
3.3.3 The Client accepts that modifications may affect existing integrations or workflows.
Additional Services
The API and Webhooks are additional services and do not form part of the Core Application.
4.2 Access to the API requires an API key. The Client is responsible for maintaining the confidentiality thereof.
4.3 The following limitations apply to the API and Webhooks:
4.4 2LZ may restrict or revoke the Client's API access in the event of: exceeding usage limits, improper use, or threats to the security or performance of the Service.
5.1.1 The Client warrants that the use of the Service complies with all applicable laws and regulations.
5.1.2 The Client is responsible for the accuracy and lawfulness of the data recorded using the Service.
5.1.3 The Client shall indemnify 2LZ against claims by third parties alleging damage arising from the use of the Service by the Client or its Users.
5.2.1 The Client is responsible for Account management and the assignment of rights to Users.
5.2.2 The Client is responsible for maintaining the confidentiality of login credentials and shall ensure that Users do not share their passwords.
5.2.3 The Client shall immediately notify 2LZ if there is or is suspected to be unauthorised use of an Account.
MFA Recommended
2LZ strongly recommends the use of multi-factor authentication (MFA). The Client is responsible for the security of its own Accounts if MFA is not enabled.
The Client is prohibited from:
5.3.2 In the event of a breach of this clause, 2LZ shall be entitled to suspend the Service immediately or terminate the Agreement, without prejudice to its right to damages.
6.1 2LZ provides support via email during Business Hours for queries regarding the use of the Service.
6.2 Support is provided exclusively to the contact person designated by the Client (Administrator).
| Priority | Description | Response Time |
|---|---|---|
| Critical | Core Application unavailable | 4 Business Hours |
| High | Functionality severely limited | 8 Business Hours |
| Normal | Other queries | 2 working days |
7.1 All intellectual property rights in the Service, the Documentation, the software, the API, the design, and the underlying technology vest exclusively in 2LZ or its licensors.
7.2 The Client acquires only the rights of use expressly granted in these terms and conditions and the Agreement.
7.3 The Client is not permitted to:
Your Data Remains Yours
The data that the Client and Users record using the Service remains the property of the Client.
8.1.2 The Client grants 2LZ the right to process such data to the extent necessary for the performance of the Service.
8.2.1 To the extent that 2LZ processes personal data on behalf of the Client, the separate Data Processing Agreement shall apply.
8.2.2 2LZ shall not access the Client's data unless: necessary for support at the Client's request, required by law or court order, or necessary for resolving technical issues.
8.2.3 2LZ shall not disclose data to third parties without the Client's consent, except to sub-processors in accordance with the Data Processing Agreement.
8.3.1 The Client may, during the term of the Agreement, receive an export of the stored data via the Service or upon request.
8.3.2 Upon termination of the Agreement, 2LZ shall delete the Client's data within 90 days, unless a statutory retention obligation applies.
8.3.3 The Client is responsible for exporting data in a timely manner prior to termination.
8.4.1 1 GB of storage space per User is included. In the event of excess usage, 2LZ may charge additional fees in accordance with the then-current rates.
9.1.1 The Client shall pay to 2LZ the fees as agreed in the order form.
9.1.2 Fees are invoiced monthly in advance, unless otherwise agreed in writing.
9.1.3 All amounts are exclusive of VAT, unless otherwise stated.
9.2.1 2LZ is entitled to adjust the rates annually in accordance with the consumer price index (CPI) as published by Statistics Netherlands (CBS).
9.2.2 Rate adjustments other than indexation shall be notified in writing at least 60 days in advance. In the event of an increase of more than 10%, the Client shall be entitled to terminate the Agreement with effect from the date on which the increase takes effect.
9.3.1 Payment shall be made within 30 days of the invoice date.
9.3.2 In the event of late payment, the Client shall be in default by operation of law and 2LZ shall be entitled to: charge statutory commercial interest, charge extrajudicial collection costs, and, following written notice, suspend the Service until full payment has been received.
9.3.3 2LZ shall charge a fee of EUR 150 for reconnection following suspension.
Liability Cap
The total liability of 2LZ is limited to the amount paid by the Client to 2LZ in the 12 months preceding the event giving rise to the liability, subject to a maximum of EUR 25,000 per annum.
10.1.2 Liability of 2LZ for indirect damage, consequential damage, loss of profit, lost savings, loss of data, or damage due to business interruption is excluded.
10.2.1 2LZ shall not be liable for damage:
10.3.1 Any claim for damages shall lapse if the Client has not notified 2LZ of the damage in writing within 30 days of discovery.
10.3.2 The limitations in this clause shall not apply to damage caused by wilful misconduct or gross negligence on the part of 2LZ.
11.1 Neither party shall be obliged to fulfil any obligation if it is prevented from doing so as a result of force majeure.
11.2 Force majeure shall include: failures in telecommunications infrastructure, failures at suppliers or hosting providers, (cyber) attacks, pandemics, natural disasters, war, government measures, and other circumstances reasonably beyond the control of the parties.
11.3 If the force majeure situation continues for more than 30 days, either party shall be entitled to terminate the Agreement in writing, without any obligation to pay damages arising thereby.
12.1.1 The Agreement shall enter into force on the start date as stated in the order form.
12.1.2 The Agreement is entered into for the period as stated in the order form. In the absence of such a statement, an initial period of 12 months shall apply.
12.1.3 After the initial period, the Agreement shall be tacitly renewed for successive periods of 12 months.
Notice Period: 3 Months
Either party may terminate the Agreement by giving 3 months' written notice prior to the end of the then-current period.
12.3.1 Either party shall be entitled to terminate the Agreement with immediate effect if:
12.4.1 Upon termination of the Agreement:
12.4.2 Provisions that by their nature are intended to survive termination shall remain in force. This includes in any event: clause 7 (Intellectual Property), clause 10 (Liability), and clause 13 (Governing Law).
Dutch Law
The Agreement and all obligations arising from or in connection with it shall be governed exclusively by Dutch law.
13.2 Disputes shall be submitted to the competent court in the district of Amsterdam.
14.1.1 2LZ is entitled to amend these terms and conditions. Amendments shall be notified in writing at least 60 days in advance.
14.1.2 If the Client does not agree to an amendment, the Client shall be entitled to terminate the Agreement with effect from the date on which the amendment takes effect.
14.1.3 Continued use of the Service after the amendment takes effect shall constitute acceptance of the amended terms and conditions.
14.2.1 The Client is not entitled to transfer rights or obligations under the Agreement to third parties without the prior written consent of 2LZ.
14.2.2 2LZ is entitled to transfer the Agreement to an affiliated company or a legal successor.
14.3.1 The Client agrees that 2LZ may use the Client's name and logo as a reference, unless the Client notifies 2LZ otherwise in writing.
14.4.1 The Agreement constitutes the entire agreement between the parties and supersedes all prior oral or written agreements relating to the subject matter of the Agreement.
14.5.1 Failure by 2LZ to exercise any right shall not constitute a waiver of that right.
Contact our legal team for clarification or a bespoke agreement.