These general terms and conditions apply to all services provided by 2LZ B.V. We advise you to read these terms carefully.
SaaS Platform
You receive access to our platform, not ownership
99.5% availability target
Core Application, annually during Business Hours; exclusions apply
Dutch Law
Competent court of the District Court of The Hague
Your Data, Your Property
Full data export available
Agreement
The order form, quotation, or subscription form together with these general terms and conditions and any annexes.
2LZ
2LZ B.V., established in the Netherlands, registered with the Chamber of Commerce under number 42022298, VAT number NL869336605B01.
Client
The legal entity or natural person acting in the exercise of a profession or business who enters into an Agreement with 2LZ.
Service
The provision via the internet of the 2LZ platform for workforce planning and business operations, consisting of: (a) the Core Application, (b) the Modules, and (c) the Mobile Application.
User
A natural person to whom the Client grants access to the Service.
Administrator
A User with administrative rights within the Client's environment.
Account
The combination of email address and password with which a User gains access to the Service.
Tenant
The segregated environment within the platform that belongs exclusively to the Client.
API
The Application Programming Interface through which the Client can programmatically access certain functionality.
Business Hours
Monday to Friday from 09:00 to 17:00 hours, excluding recognised public holidays in the Netherlands.
Incident
A situation in which the Core Application does not function or does not function properly, not caused by circumstances beyond the control of 2LZ.
2.1 These terms and conditions apply to all offers, quotations, and agreements between 2LZ and the Client.
2.2 Deviations from these terms and conditions are only valid if agreed in writing.
2.3 The applicability of the Client's general terms and conditions is expressly rejected.
2.4 If any provision of these terms and conditions is void or voidable, the remaining provisions shall remain in full force and effect.
3.1.1 2LZ grants the Client during the term of the Agreement the non-exclusive, non-transferable right to allow Users to access and use the Service.
3.1.2 The Service comprises solely the functionality as described in the Documentation and the order form.
3.1.3 The Service is provided "as is". 2LZ does not warrant that the Service will function without errors or interruptions at all times.
99.5% availability target
2LZ endeavours to achieve an availability of the Core Application of 99.5% on an annual basis during Business Hours.
3.2.2 The following are excluded when calculating the availability target:
3.2.3 2LZ may temporarily suspend the Service for maintenance or updates. 2LZ shall endeavour to carry out such work outside Business Hours.
3.3.1 2LZ reserves the right to modify or adapt the Service. 2LZ shall endeavour to announce material modifications in advance.
3.3.2 2LZ does not guarantee backward compatibility when modifying the Service, the API, or Webhooks.
3.3.3 The Client accepts that modifications may affect existing integrations or workflows.
Additional Services
The API and Webhooks are additional services and do not form part of the Core Application.
4.2 Access to the API requires an API key. The Client is responsible for maintaining the confidentiality thereof.
4.3 The following limitations apply to the API and Webhooks:
4.4 2LZ may restrict or revoke the Client's API access in the event of: exceeding usage limits, improper use, or threats to the security or performance of the Service.
5.1.1 The Client warrants that the use of the Service complies with all applicable laws and regulations.
5.1.2 The Client is responsible for the accuracy and lawfulness of the data recorded using the Service.
5.1.3 The Client shall indemnify 2LZ against claims by third parties alleging damage arising from the use of the Service by the Client or its Users.
5.2.1 The Client is responsible for Account management and the assignment of rights to Users.
5.2.2 The Client is responsible for maintaining the confidentiality of login credentials and shall ensure that Users do not share their passwords.
5.2.3 The Client shall immediately notify 2LZ if there is or is suspected to be unauthorised use of an Account.
MFA Recommended
2LZ strongly recommends the use of multi-factor authentication (MFA). The Client is responsible for the security of its own Accounts if MFA is not enabled.
The Client is prohibited from:
5.3.2 In the event of a breach of this clause, 2LZ shall be entitled to suspend the Service immediately or terminate the Agreement, without prejudice to its right to damages.
6.1 2LZ provides support via email during Business Hours for queries regarding the use of the Service.
6.2 Support is provided exclusively to the contact person designated by the Client (Administrator).
| Priority | Description | Response Time |
|---|---|---|
| Critical | Core Application unavailable | 4 Business Hours |
| High | Functionality severely limited | 8 Business Hours |
| Normal | Other queries | 2 working days |
7.1 All intellectual property rights in the Service, the Documentation, the software, the API, the design, and the underlying technology vest exclusively in 2LZ or its licensors.
7.2 The Client acquires only the rights of use expressly granted in these terms and conditions and the Agreement.
7.3 The Client is not permitted to:
Your Data Remains Yours
The data that the Client and Users record using the Service remains the property of the Client.
8.1.2 The Client grants 2LZ the right to process such data to the extent necessary for the performance of the Service.
8.2.1 To the extent that 2LZ processes personal data on behalf of the Client, the separate Data Processing Agreement shall apply.
8.2.2 2LZ shall not access the Client's data unless: necessary for support at the Client's request, required by law or court order, or necessary for resolving technical issues.
8.2.3 2LZ shall not disclose data to third parties without the Client's consent, except to sub-processors in accordance with the Data Processing Agreement.
8.2.4 For processing for which 2LZ is the controller, the current Privacy Statement and Cookie and Storage Policy apply. These documents do not replace the Data Processing Agreement for platform data.
8.3.1 The Client may, during the term of the Agreement, receive an export of the stored data via the Service or upon request.
8.3.2 Following termination, one recovery and export period of no more than 30 days applies. During that period, 2LZ processes the data solely for security, recovery, export and performance of a documented Client instruction. If the Client already received a 30-day recovery and export period before termination, no new period starts.
8.3.3 Before the recovery and export period ends, the Client may instruct 2LZ in writing to return or delete the personal data earlier. In the absence of a timely choice, deletion is the default instruction. After the applicable period ends, 2LZ deletes the active operational tenant data without undue delay. No additional 90-day production retention period applies.
8.3.4 Backup copies are not routinely accessible or reusable for other purposes and expire under a recovery cycle of no more than 30 days. A restore must not return deleted data to regular use. Fiscal, contractual and security evidence for which 2LZ, as an independent controller, has a separate legal basis or retention obligation remains segregated and is retained solely for that purpose. A specific statutory obligation or valid legal hold prevails only to the extent necessary.
8.4.1 1 GB of storage space per User is included. In the event of excess usage, 2LZ may charge additional fees in accordance with the then-current rates.
9.1.1 The Client shall pay to 2LZ the fees as agreed in the order form.
9.1.2 For self-service onboarding, the Client selects monthly or annual payment. Monthly payment uses the monthly amount shown in advance. For annual payment, the fee for the full twelve-month period is payable in advance and exactly twelve times the monthly average shown in advance is collected once per year. The accepted order and pricing summary stating the number of Users, billing cycle and exact amount forms part of the Agreement and prevails if figures differ.
9.1.3 All amounts are exclusive of VAT, unless expressly stated otherwise.
9.1.4 The self-service trial lasts exactly 30 days from successful activation. The initial €0.01 iDEAL payment solely verifies and activates the payment mandate. No subscription fee is debited during the trial. The first subscription debit takes place no earlier than the first full Dutch calendar day after the trial ends, at the VAT-inclusive amount accepted in advance. This first debit date then becomes the renewal and payment anchor date.
9.2.1 2LZ may index its rates once a year on 1 May based on the percentage development of the definitive consumer price index (CPI), all households, series 2025=100, as published by Statistics Netherlands (CBS). The January index of the current year is compared with January of the preceding year. Rates remain unchanged if the development is negative.
9.2.2 2LZ shall notify an indexation and any other rate change in writing at least 60 days before it takes effect. New Agreements use the current rate shown on their start date. For a rate increase other than the indexation in clause 9.2.1, the Client may terminate the Agreement with effect from the increase date, provided 2LZ receives the termination before that date.
9.3.1 Self-service subscriptions are paid in advance through the agreed payment mandate at the start of each applicable billing period. A separately agreed written invoicing arrangement may provide otherwise; the payment term in the order form then applies, or 30 days after the invoice date if no term is stated.
9.3.2 If an advance payment for a self-service subscription fails, 2LZ informs the Client on or around the day of failure. While payment remains outstanding, 2LZ sends a first reminder on or around day 3 and a final reminder on or around day 7 stating the intended suspension date. On or around day 14, 2LZ may suspend access to the Service. Limited access during this cure period is a courtesy and does not constitute credit.
9.3.3 Continuation or renewal of a self-service subscription is conditional upon successful advance payment. 2LZ does not start an extrajudicial collection process or charge interest or collection costs for a failed standard debit. If payment is still missing on day 14, the new billing period is not supplied on credit and the Service is suspended.
9.3.4 The Client may reactivate the Service within 30 days after suspension by paying the full fee for the applicable new billing period in advance, plus a one-off reactivation fee of EUR 50 excluding VAT. For a monthly subscription this is one month; for an annual subscription the full new annual fee.
9.3.5 If the Service is not reactivated within 30 days after suspension, the Agreement ends. That same period is the recovery and export period under clause 8.3; no new recovery, export or production-retention period starts when it ends. The active operational tenant data is then deleted without undue delay in accordance with clause 8.3 and the Data Processing Agreement. Fiscal, contractual and security evidence that 2LZ must retain as an independent controller by law or for legal claims is retained solely for that purpose.
9.3.6 No later than 30 days before the renewal date of an annual subscription, 2LZ informs the Client by email of the renewal date and the then-applicable full annual amount.
Liability Cap
The total liability of 2LZ is limited to the amount paid by the Client to 2LZ in the 12 months preceding the event giving rise to the liability, subject to a maximum of EUR 25,000 per annum.
10.1.2 Liability of 2LZ for indirect damage, consequential damage, loss of profit, lost savings, loss of data, or damage due to business interruption is excluded.
10.2.1 2LZ shall not be liable for damage:
10.3.1 Any claim for damages shall lapse if the Client has not notified 2LZ of the damage in writing within 30 days of discovery.
10.3.2 The limitations in this clause shall not apply to damage caused by wilful misconduct or gross negligence on the part of 2LZ.
11.1 Neither party shall be obliged to fulfil any obligation if it is prevented from doing so as a result of force majeure.
11.2 Force majeure shall include: failures in telecommunications infrastructure, failures at suppliers or hosting providers, (cyber) attacks, pandemics, natural disasters, war, government measures, and other circumstances reasonably beyond the control of the parties.
11.3 If the force majeure situation continues for more than 30 days, either party shall be entitled to terminate the Agreement in writing, without any obligation to pay damages arising thereby.
12.1.1 The Agreement enters into force on the start date in the accepted order summary. For self-service onboarding, this is the successful activation date; the first 30 days form the trial under clause 9.1.4.
12.1.2 The selected billing cycle determines the subscription period. A monthly subscription runs per monthly billing period. An annual subscription runs for twelve months and is paid in full in advance. An explicit written order form may provide otherwise.
12.1.3 After the trial, the Agreement automatically renews for the selected billing period, subject to the condition precedent of successful advance payment under clause 9.3.
Cancellation follows the selected billing period
12.2.1 Either party may terminate at the end of the current paid billing period. To prevent the next renewal, termination must be completed and received by the other party no later than the final calendar day before the renewal date. A renewal date on the first of a month therefore requires termination by the final day of the preceding month; a renewal date on the twelfth requires termination by the eleventh.
12.2.2 For an annual subscription, automatic renewal stops at the end of the current paid annual period. Late termination does not reverse a renewal that has already been paid or successfully collected and gives no right to a full or partial refund.
12.2.3 The Client terminates through the available account function or in writing. 2LZ confirms the termination and end date on a durable medium.
12.3.1 Either party shall be entitled to terminate the Agreement with immediate effect if:
12.4.1 Upon termination of the Agreement:
12.4.2 Provisions that by their nature are intended to survive termination shall remain in force. This includes in any event: clause 7 (Intellectual Property), clause 10 (Liability), and clause 13 (Governing Law).
Dutch Law
The Agreement and all obligations arising from or in connection with it shall be governed exclusively by Dutch law.
13.2 Disputes shall be submitted to the competent court of the District Court of The Hague, unless mandatory law provides otherwise.
14.1.1 2LZ is entitled to amend these terms and conditions. Amendments shall be notified in writing at least 60 days in advance.
14.1.2 If the Client does not agree to an amendment, the Client shall be entitled to terminate the Agreement with effect from the date on which the amendment takes effect.
14.1.3 Continued use of the Service after the amendment takes effect shall constitute acceptance of the amended terms and conditions.
14.2.1 The Client is not entitled to transfer rights or obligations under the Agreement to third parties without the prior written consent of 2LZ.
14.2.2 2LZ is entitled to transfer the Agreement to an affiliated company or a legal successor.
14.3.1 The Client agrees that 2LZ may use the Client's name and logo as a reference, unless the Client notifies 2LZ otherwise in writing.
14.4.1 The Agreement constitutes the entire agreement between the parties and supersedes all prior oral or written agreements relating to the subject matter of the Agreement.
14.5.1 Failure by 2LZ to exercise any right shall not constitute a waiver of that right.
Contact our legal team for clarification or a bespoke agreement.